Customer Success Summit Boston 2026
Customer Success Summit Boston 2026 is a customer success event for customer success leaders and professionals.
The Westin Boston Seaport District
- Dates
- October 27–28, 2026
- Venue
- The Westin Boston Seaport District
- Location
- Boston, Massachusetts
- Audience
- Customer success leaders and professionals
TL;DR
- Customer Success Summit Boston 2026 runs October 27–28 at The Westin Boston Seaport District in Boston.
- The published focus is using agentic AI to automate workflows, scale impact, and balance human touchpoints with autonomous customer operations.
- The event is positioned around learning from CS leaders and taking away actionable ideas.
Who you'll find in the room
Customer success leaders and professionals
Customer success leaders and professionals.
Featured speakers
12 listedFrank Murphy
Director, Customer Success · Cisco
Sarah Grob
Vice President of Customer Success · Mastercard
Stephanie Tropea
Director, Enterprise Customer Success, East & Canada · Box
Kimberly Ayala
Director of Customer Success · Akeneo
Marissa Henderson
Director, Strategic Customer Success · Okta
Anton Lisnychyi
Global Head of Customer Success · Numerix
Jamie Wernet
VP, Customer Success · Forerunner
Eleanora White
SVP Customer Success & Operations, US · Harri
Maya Calabrese
Head of Customer Experience · Supply Wisdom
Justin Hester
Vice President of Customer Value, Insights, & Industries · Cognite
Stewart Stropp
Vice President, Customer Success - OEM Solutions · JD Power
Rob Zambito
Customer Success Leader
Venue & travel
Venue
The Westin Boston Seaport District, 425 Summer Street, Boston, MassachusettsQuestions people ask
6 answeredCustomer Success Summit Boston 2026 takes place October 27–28, 2026.
Customer Success Summit Boston is held at The Westin Boston Seaport District, 425 Summer Street, Boston.
Customer success leaders and professionals attend Customer Success Summit Boston.
It can be worth attending if you want peer learning, practical ideas, and professional networking in customer success.
Smart casual is a practical default for a business conference. Check the organizer's attendee guidance if available.
The sourced audience description is customer success leaders and professionals.
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