Customer Success Summit 2027

The summit takes place at Convene Hamilton Square.

Published audience groups include CS professionals and senior management.

It is most useful for customer success leaders and senior managers who need to tie their work to revenue, since the program covers driving net revenue retention and expansion without controlling product, sales or marketing, and using AI and predictive analytics to spot churn. Individual CSMs seeking hands-on tool training would get less from it, as the stated focus is on frameworks, executive-level business cases for budget and headcount, and strategy over day-to-day tactics.

Attendees at customer success and software conferences usually wear business casual, such as slacks or chinos with a button-down shirt or blouse, and a warm coat is sensible for a winter event at a city meeting venue.