CXFS Connect 2026

The event is at JW Marriott Orlando Bonnet Creek Resort & Spa in Orlando.

The published audience includes senior customer experience and financial services executives, with stated criteria spanning senior roles at financial services organizations.

It suits customer experience leaders at banks, credit unions, insurers and asset managers who hold a director, VP, SVP or C-level title and want candid exchanges with peers at similar institutions, since the gathering is invitation-only and the guest list is hand-picked. Junior staff and solution providers hoping to prospect openly would get less from it, because access is limited to senior financial services executives rather than a broad public audience.

Senior financial services executives at resort-hosted conferences usually wear business casual to business formal, with jackets for men and polished separates or dresses for women. Orlando in December is mild, so light layers for air-conditioned rooms are sensible.