ICMI Contact Center Expo 2026
A contact center event focused on operational challenges, peer case studies, and practical training.
Gaylord Palms
- Date
- October 26, 2026
- Venue
- Gaylord Palms
- Location
- Kissimmee, FL
TL;DR
- The event starts October 26, 2026, at Gaylord Palms in Kissimmee, Florida.
- Its published program includes peer-led case studies and hands-on training for contact center operations.
- The supplied event information does not establish ticket pricing, pass inclusions, or attendance scale.
Who you'll find in the room
Contact Center Directors
Contact center directors are among the listed target roles.
CX Managers
The organizer identifies CX managers as part of the intended audience.
Operations Leaders
Operations leaders are listed among the intended attendees.
CX executives
International customer experience executives are also identified in the audience information.
Operations directors
Operations directors are included in the audience information.
Industry analysts
Industry analysts are included in the audience information.
Featured speakers
5 listedBrad Cleveland
Casey Cedar
Katie Knight
Beth Reedy
Rachel Druckenmiller
Venue & travel
Venue
Gaylord PalmsGetting there
The venue is in Kissimmee, Florida.
Questions people ask
5 answeredThe event starts on October 26, 2026.
The event takes place at Gaylord Palms in Kissimmee, Florida.
The listed audience includes contact center directors, CX managers, operations leaders, international CX executives, operations directors, and industry analysts.
It fits contact center directors, CX managers and operations leaders who are weighing AI adoption, because the sessions lean on case studies from fellow practitioners and practical training rather than theory. Frontline agents and executives outside operations would get less, since the stated audience and content are pitched at management-level operational problems.
Contact center and CX professionals usually wear business casual at expos like this, with slacks, blouses or collared shirts, and some dress up for sessions. Since the event is at a large resort in Florida, lighter fabrics and a layer for cold meeting rooms are practical.
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