Post-Purchase Forum 2026

It was held at 10 Hudson Yards in New York, NY 10001.

The audience was retail and direct-to-consumer marketing and ecommerce executives.

It is worth it for retail and DTC ecommerce and marketing executives working on returns, retention and delivery experience, since the one-day program was billed as featuring operators from The Vitamin Shoppe, Ulta Beauty, Aritzia and Quince alongside FedEx, parcelLab and Klaviyo. Teams outside consumer retail, or those wanting broad coverage of acquisition and other marketing topics, would get less, because the single day is focused on the post-purchase experience.

Attendees at retail and ecommerce forums in New York usually wear smart business casual, with fashion-conscious brand marketers often a little more stylish than at a typical corporate event.