CCW Nashville 2026

The 2026 event is at Omni Nashville in Nashville, Tennessee.

The organizer identifies customer contact leaders, industry decision makers, executives, service providers, startups, and industry thought leaders as part of its audience.

It is most useful for customer contact and contact center leaders who want to benchmark AI adoption, workforce strategy and CX measurement, since the program draws on 50+ speakers from brands, service providers and start-ups across three days. Service providers and start-ups hoping to meet decision makers will find a concentrated buyer audience, but as a large vendor-inclusive event it gives less to frontline agents or supervisors seeking hands-on skills training.

Attendees at customer contact conferences usually wear business casual, with slacks or a dress and a blazer optional, and comfortable shoes for moving between sessions and the exhibit area at the Omni Nashville.

The organizer advertises more than 50 speakers. No attendee count is provided in the available event facts.