Past eventHeld October 4–6, 2026
Customer Experience & Contact Center Forum 2026
Customer Experience & Contact Center Forum was billed as a multi-day experience combining panel discussions, breakout sessions, business meetings, and downtime opportunities.
The Woodlands Resort, Houston, TX
- Held
- October 4–6, 2026
- Venue
- The Woodlands Resort, Houston, TX
About
The format was billed as a mix of panel discussions and small breakout sessions with business meetings and time to relax, spread over several days at a high-end destination. Speakers were scheduled to come from companies such as Mercedes-Benz USA, Northwestern Mutual, American Airlines and Blue Shield of California.
Who was in the room
Customer experience and contact center executives
Customer experience and contact center executives were the stated audience.
Public posts about this edition
3 postsQuoted word for word from public posts; each links to the original.
“A few moments from the stage at the Consero Customer Experience & Contact Center Forum!”
Liveops, Inc.
Read the post“Wrapping up a great few days at Consero's Customer Experience & Contact Center Forum!”
Ayush Dixit
Read the post“That's the conversation at the Consero Customer Experience & Contact Center Forum in Houston this week.”
ada CX, Ada
Read the post
Featured speakers
13 listedChad Anderson
Head of Customer Care and Roadside Operations · Mercedes-Benz USA
Michael Aronowitz
Senior Vice President, Revenue Growth · VXI Global Solutions, LLC
Lindie Busse
Senior Director, Planning & Delivery, Field & Client Service · Northwestern Mutual
Spencer Cannon
Vice President of Growth · Buwelo
Janice Finder
Executive Director, Patient Experience Clinical Services - askMDAnderson · University of Texas MD Anderson Cancer Center
Adam Levin
Founder & CEO · Reddy
Catheryn Li
CEO · Simple AI
Vivian Phillips Husband
Vice President, Customer Experience & Shared Services · Blue Shield of California
Cheryl Smith
Director, Global Customer Service · Eastman Chemical Company
Ryan Smith
Director, Solutions Consulting · Zendesk
Tim Tarantello
Managing Director, Orkin Customer Contact Centers · Orkin, LLC
Ana Torres
Director, Contact Center Technology & CX · American Airlines
Eric Williamson
Chief Marketing Officer · CallMiner
Partners on record
6 listedVenue & travel
Venue
The Woodlands ResortQuestions people ask
6 answeredThe next edition, Customer Experience & Contact Center Forum 2027, is scheduled for March 8–10, 2027 in Coral Gables, FL.
Customer Experience & Contact Center Forum 2026 took place October 4–6, 2026.
Customer Experience & Contact Center Forum 2026 was held at The Woodlands Resort in Houston, TX.
Customer experience and contact center executives were the stated audience.
It suited senior customer care and contact center executives who wanted peer conversation, since the speakers were scheduled to come from operations at companies such as Mercedes-Benz USA, American Airlines, Northwestern Mutual and Blue Shield of California, and the format mixed panels, small breakouts and business meetings. Sponsors included contact center technology vendors such as NICE, CallMiner and Level AI, so technology buyers could expect vendor conversations, while frontline managers or anyone wanting a large, broad exhibition would have gotten less from a small destination-style forum.
Executives at resort-style business forums usually wear business casual, such as slacks and collared shirts or blazers, with smart casual for downtime and evening events.
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