Chancity

Customer Experience & Contact Center Forum 2026

Customer Experience & Contact Center Forum is a multi-day experience combining panel discussions, breakout sessions, business meetings, and downtime opportunities.

The Woodlands Resort, Houston, TX

Dates
October 4–6, 2026
Venue
The Woodlands Resort, Houston, TX

Who you'll find in the room

Customer experience and contact center executives

Customer experience and contact center executives are the stated audience.

Featured speakers

13 listed

Chad Anderson

Head of Customer Care and Roadside Operations · Mercedes-Benz USA

Michael Aronowitz

Senior Vice President, Revenue Growth · VXI Global Solutions, LLC

Lindie Busse

Senior Director, Planning & Delivery, Field & Client Service · Northwestern Mutual

Spencer Cannon

Vice President of Growth · Buwelo

Janice Finder

Executive Director, Patient Experience Clinical Services - askMDAnderson · University of Texas MD Anderson Cancer Center

Adam Levin

Founder & CEO · Reddy

Catheryn Li

CEO · Simple AI

Vivian Phillips Husband

Vice President, Customer Experience & Shared Services · Blue Shield of California

Cheryl Smith

Director, Global Customer Service · Eastman Chemical Company

Ryan Smith

Director, Solutions Consulting · Zendesk

Tim Tarantello

Managing Director, Orkin Customer Contact Centers · Orkin, LLC

Ana Torres

Director, Contact Center Technology & CX · American Airlines

Eric Williamson

Chief Marketing Officer · CallMiner

Partners on record

6 listed
AmplifAIEvent PartnersBuweloEvent PartnersCallMinerEvent PartnersLevel AIEvent PartnersNICEEvent PartnersReddyEvent Partners

Venue & travel

Venue

The Woodlands Resort,

Questions people ask

5 answered

Customer Experience & Contact Center Forum 2026 runs October 4–6, 2026.

Customer Experience & Contact Center Forum 2026 is held at The Woodlands Resort in Houston, TX.

Customer experience and contact center executives attend.

It may be worth attending when your goals include learning from peers, comparing operating practices, or meeting potential partners.

Most business events suit smart casual or business casual clothing. Prioritize comfort and bring a more formal option for scheduled meetings. The organizer does not publish a dress code.

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