Customer Success Summit Chicago 2026
A Chicago gathering focused on customer success as a revenue driver and on the balance between automation and human customer relationships.
Sheraton Grand Chicago Riverwalk
- Date
- November 18, 2026
- Venue
- Sheraton Grand Chicago Riverwalk
TL;DR
- Customer Success Summit Chicago starts November 18, 2026, at Sheraton Grand Chicago Riverwalk.
- The program addresses customer success leadership, revenue growth, predictive analytics, and strategic automation.
- The listed audience includes customer success leaders and senior management.
Who you'll find in the room
CS leaders
Customer success leaders are among the audience groups identified by the organizer.
Senior management
The organizer also identifies senior management as an audience group.
Featured speakers
15 listedRandall Hulme
Anel Kurtovic
Craig Kaplan
Cameron Hector
Kurt Haberkamp
Kayla Kurtz-Plutko
Marty Kausas
Steve Sandison
Lynn Pietryga
Arist Lauren Mimms
Kylee Ambri
Asid Rafiq
Emily Clements
John Johnson
Phil Knight
Venue & travel
Venue
Sheraton Grand Chicago RiverwalkQuestions people ask
5 answeredCustomer Success Summit Chicago starts on November 18, 2026.
The 2026 summit takes place at Sheraton Grand Chicago Riverwalk in Chicago.
The organizer lists customer success leaders and senior management as audience groups.
It is most useful for customer success leaders and senior management who are being pushed to show revenue impact, since the program covers net revenue retention, predictive analytics and deciding which workflows to automate. Frontline CS staff seeking hands-on tool training may get less from it, as the stated emphasis is on strategy and leadership questions.
Customer success leaders and senior managers at a hotel conference usually dress in business casual, such as chinos or dark jeans with a collared shirt or blazer. A warm coat is worth packing for a Chicago trip in mid-November.
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