Customer Contact Week Orlando 2027

The event takes place at the Hyatt Regency Orlando in Orlando, Florida.

The organizer lists industry decision makers, customer contact leaders, senior customer leaders, and frontline talent among the audience.

It is most useful for customer contact and service leaders who want to benchmark against peers and evaluate vendors, since the audience spans senior customer leaders through frontline talent and a workshop day precedes the main sessions. Small teams wanting a narrow practitioner forum may find a large resort conference diffuse, and attendees outside contact center and customer experience roles would get little from it.

Attendees at customer experience conferences usually wear business casual, such as slacks, polos or blouses and blazers, with comfortable shoes for moving between sessions. Orlando in January is mild, but meeting rooms run cool, so a light layer helps.