ICMI Contact Center Demo & Conference 2026

It is held at Gaylord Palms in Orlando, Florida.

The published audience includes Contact Center Directors, CX Managers, and Operations Leaders.

It is most useful for contact center directors, CX managers and operations leaders weighing AI adoption, since the program leans on peer-led case studies, deployment lessons and workforce optimization, and it is run by Informa. Frontline agents or teams without budget for AI and tooling changes would get less from it, as the content targets leadership decisions and demo-style vendor evaluation.

Contact center conferences at Florida resorts typically call for business casual, such as slacks and polos or blouses, with comfortable shoes for a large convention hotel and a light layer for cold session rooms.